Logistic Services is one of the major categories within Facility Management services, and Crown is a global company working in logistics industry with its headquarters based in Hong Kong. IFMA has arranged a tour to Crown Worldwide Facilities in Shatin in order to provide an opportunity for our members to learn more about the setup of Logistic facilities and understand about this management model. In attending the presentation given by Mr. Calvin Samsudin, Director, Sales & Corporate Services of Crown Relocations; our members were given the general idea about the operations and services provided by Crown. An introduction on each division enabled the participants to learn more about its unique facilities, storage solutions and state of art technology to efficiently manage clients' goods and assets.

During the site visit to the warehouses of the three major divisions, namely Relocations, Logistics and Records, it was our pleasure to have their responsible managers explaining to us each division’s special features in detail. Relocations management provides destination services, moving and administrative services to assist individuals and families relocating internationally or domestically. The manager shared with us for some cases on how best to complete the relocation task within the client’s timelines. For Logistics management, they are more focused on adding value along the supply chains in sectors such as high-end retailers or hotels. Our members were shown some creative solutions, such as using Book Carts instead of boxes to optimize the budget. To have project planning in advance was critical to manage the details of the relocation and deliver the entire contents of logistics management. It was very impressive to visit the storage area designed for Records Management. The space with a gross area of 24,167 sq. ft. can accommodate around 50,000 cartons and is equipped with up-to-date facilities to control and regulate indoor temperature, security measures to enable a smart and timely distribution of storage record.

From this visit, we were able to better understand that a logistics service not only deals with the transportation or relocation services, but it can be part of the supply chain in creating value to the users. Since no photo was allowed to be taken inside the warehouses, we cannot share the photos for their operations and facilities setup here. We encourage our members to join our guided tour event next time, to experience more than reading our blog.