Operation and Maintenance Competency Course

24^th - 25^th October 2008

Cost: IFMA-members HK$3,860 (US$495); Non-members HK$5,420 (US$695)

1.5 CEUs 1 FMP Credits/Area 2

 

 

   

In today's global business climate, facilities are a significant part of any business operation. Operations and maintenance functions comprise the majority of the operations that have to be managed on a day-to-day basis and are the source of 95 to 97 percent of the problems that can occur. Consider this: 95 to 97 percent represents 95 to 97 out of 100 opportunities to look bad or to look good. By providing Best Practices O&M service, you can increase customer satisfaction and enhance the value of the facility and the facility department.

Learning Objectives

Part 1: Introduction to Operations and Maintenance
An overview of the operations and maintenance area of facility management. Objectives include:

·         An overview of the importance of operations and maintenance, key definitions, and typical goals of an O&M department

·         Guidelines for developing an O&M plan that will help meet and improve operational standards for procedures as well as code compliance (for example ADA)

·         How to manage corrective, preventive, and predictive maintenance

·         How to identify building life-cycle costs and estimate useful life

Part 2: Operations -- Building Systems
The primary focus of Part 2 is the operations of the building(s). Objectives include learning the key O&M competencies involved in the operations of the following systems:

·         Mechanical HVAC

·         Electrical

·         Plumbing

·         Vertical Transportation

Part 3: Operations: Grounds and Exterior and Interiors
This section involves the operations and management of the grounds and exterior as well as the interiors. Objectives include:

·         An understanding of the facility management issues associated with site features that fall outside of the structure such as:

o    parking structures

o    site utilities

o    landscaping and grounds

o    building structure (exterior envelope), roof, brick or masonry

·         Evaluate permanent interiors and furniture, fixtures, and equipment (FFEs) for the basic application of maintenance programs

·         Begin to develop a basic O&M outline for the components

·         Start a process to establish policies, procedures and practices for implementing an O & M program for the components

Part 4: Other Services
This section focuses on services that the facility manager will have to effectively manage to provide a satisfactory work environment for building occupants that is also safe, reliable, secure and consistent with existing regulations and standards. Objectives include:

·         Energy management

·         Fire and life safety

·         Waste management

·         Janitorial services

·         Security systems

·         Emergency preparedness

·         Disaster recovery

Part 5: Work Management
The primary focus of Part 5 is to define work processes by which facility managers departments carry out essential day-to-day duties in order to improve performance. Objectives include:

·         Outsourcing versus. in-house services staff

·         Work orders, communication & quality service

·         Purchasing

·         Service contracts & transitioning contractors

·         Dealing with building acquisition and installations and vacancy

·         Projects and project closure

·         Use of technology monitoring tools

·         Continuous Improvement