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The
Business of FM Competency Course
6th & 7th, 13th & 14th February 2009
Cost: IFMA-members HK$7,760 (US$995); Non-members
HK$9,320 (US$1,195)
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Spend four days immersed in the principles,
characteristics, theories and concepts that make up the business of FM. This
series will include an introduction to FM, as well as managing, advancing and
evaluating the business of FM. To enable course participants to determine their
degree of knowledge in each of the nine competency areas, IFMA has provided
pre- and post- course self assessment checklists. These checklists combined
with detailed vocabulary and learning activities are designed to advance
participants’ general knowledge of facility management. The course concludes
with a group case study experience.
Learning Objectives
- Introduction to FM
Participants will gain an introduction to the history, profession and practice of FM. - Identify the
principles and theories that shape the practice
- Describe the
relationship between FM and the mission of a business
- Identify
characteristics of successful facility managers
- Recognize strategic
facility management and the functions of tactical FM
- Understand measures
of facilities performance
- Compare common FM
organizational models
- Describe traditional
and future roles of facility managers
- Recognize affects of
business, cultural factors, and government relations on FM
- Managing Facilities:
Operations and Maintenance
Participants will gain an understanding of efficient, cost effective support services throughout the organization that contribute to a productive, safe environment to meet the organization’s needs. - Understand the
systems of the building and the nature of system performance
- Learn how codes apply
to building systems
- Gain an introduction
to operations and maintenance; in-house, outsourced and out-tasking
services; and work management
- Develop awareness of
an O & M Plan
- Discriminate between
the different types of maintenance, such as corrective, preventive, or
predictive
- Managing the
Facilities: The People
Persons interested in becoming facility managers should have good communication skills and be able to establish effective working relationships with many different people. Participants will learn essentials for becoming an effective communicator and a responsible manager who role is to protect the health and safety of people and improve the work environment. - Identify the types of
communication involved in facility management
- Understand the
factors that make written and spoken communication more effective
- Learn how basic
principles of information management can be appropriate facility
management activities
- Develop and implement
practices that protect and promote health, safety, security, quality of
worklife, and the environment
- Develop awareness of
the need for emergency preparedness and disaster recovery
- Advancing the
Business: Finance; Real Estate; Planning and Project Management
Participants will gain an understanding of how planning and the application of basic financial and real estate practices and principles are used to attain corporate goals. - Learn both the direct
and indirect financial contribution made by the department to corporate
asset value and revenue
- Understand approaches
to financial planning
- Learn basic financial
concepts as they apply to facility management
- Identify the three
elements necessary for budget success
- Discuss the basis for
identification and estimation of costs
- Understand the
factors that influence cost control
- Apply the basic
principles of financial analysis and develop simple strategies for
typical facilities real estate decisions
- Identify factors
necessary for a successful project
- Understand the basic
components in a project delivery cycle
- Learn the most common
types of project management
- Understand phases of
the project delivery process and deliverables produced in each phase
- Leading the
Organization: Leadership and Management; Quality and Innovation;
Technology
Participants will gain leadership, management, technological and assessment tools to meet business needs. - Identify the
characteristics of leaders
- Apply the principles
of ethical leadership to the practice of FM
- Explain the methods
of estimating and managing workload
- Hire and maintain
quality staff
- Determine when
outsourcing should and should not be used
- How to build good
working relationships with outsource providers
- Select contractors in
an equitable and judicious manner
- Discuss the factors
that affect the design and development of a facility management database
- Understand the eight
types of computer-aided facility management (CAFM) software packages
- Acquire ways to keep
current on data management